Shipping policy

Last updated: 4th April 2026

At MAS Auto Systems Pvt Ltd, we are committed to delivering your orders safely, efficiently, and on time. Please review our shipping policy below for details on processing, delivery timelines, and related information.

Order Processing Time

·       All orders are processed within 1–3 business days after payment confirmation.

·       Orders are not processed or shipped on weekends or public holidays.

·       In case of high order volume or unforeseen delays, customers will be notified via email or phone.

Shipping Methods & Delivery Time

We offer multiple shipping options depending on product type and delivery location:

  • Standard Shipping (Domestic – India): 3 to 7 business days
  • Express Shipping (Domestic): 2 to 3 business days
  • International Shipping: 7 to 21 business days (varies by destination)

Delivery timelines are estimates and may vary due to logistics conditions, customs clearance, or external factors.

Shipping Charges

Shipping charges are calculated at checkout based on:

·       Order weight and dimensions

·       Delivery location

·       Selected shipping method

Order Tracking

·       Once your order is shipped, you will receive a tracking number via email/SMS.

·       Customers can track their shipment through the courier partner’s website.

International Shipping & Customs

We ship globally; however:

·       Customs duties, taxes, and import fees are not included in the product or shipping cost.

·       These charges must be paid by the customer at the destination country.

Shipping Restrictions

Certain products (e.g., heavy machinery, custom automation systems) may require:

·       Special handling

·       Freight shipping

·       Longer delivery timelines

Our team will contact you with specific details if applicable.

Delays & Service Interruptions

While we strive to meet estimated delivery times, delays may occur due to:

·       Weather conditions

·       Transport disruptions

·       Customs processing

·       Force majeure events

MAS Auto Systems is not liable for delays beyond our control, but we will assist in tracking and resolving issues.

Damaged or Lost Shipments

·       If your order arrives damaged, please contact us within 48 hours of delivery with photos.

·       In case of lost shipments, we will help coordinate with the courier to resolve the issue promptly.

Incorrect Shipping Information

·       Customers are responsible for providing accurate shipping details.

·       MAS Auto Systems is not responsible for orders delivered to incorrect addresses provided by the customer.

Contact Information

For shipping-related queries, please contact:

·       Email: masautosystem@gmail.com

·       Phone: +91 9892203008